Disconnect a data source (Meta, store, analytics)
Plain language
In the app, a workspace owner opens Settings → Workspace → Data sources and chooses Disconnect in the provider card's ⋯ menu (for Meta and its Facebook Page, after Edit on the Meta card; a Facebook Page still connected after Meta is disconnected keeps its own card). This immediately deletes the stored access token (the encrypted credential is wiped, not just flagged) and stops all future syncing from that source.
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What is removed right away: the OAuth access token and refresh material for that provider. Creativity can no longer read anything from the account.
What remains until you ask: the historical metrics already synced into your workspace (ad performance rows, order events), because they power your own dashboards. Email us to purge them entirely — see below.
The Facebook Page specifically: disconnecting the Facebook Page card also removes, at once, the commenters' names, profile ids and comment text read from your ads. Ad comments are never kept as historical records; reconnecting reads again whatever the Page still shows.
Meta specifically: you can also revoke Creativity from your Facebook settings under Settings & privacy → Business integrations. Revoking there invalidates our tokens as well; Meta notifies us and the affected connections — the ad account, the Facebook Page, or both — are marked disconnected, and the comments read through the Page are removed.
Delete your whole account and workspace data
Plain language
Email support@creativity.run from your account email with the subject “Delete my data”. We confirm the request, then delete your account, workspaces, connected-source tokens, synced records, and AI-derived data.
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Timeline: deletion is completed within 30 days of the confirmed request. We reply when it's done.
Scope: account profile, workspace records, connector credentials, synced ad/order/review data, ad comments, embeddings, AI tags, scores and reports, and assistant conversation history.
What may persist: minimal billing/invoice records where bookkeeping law requires retention, and encrypted database backups that expire on a rolling window (max 30 days) — after which no copy remains.
Requests originating from Meta
Plain language
If you remove the Creativity app from your Facebook account, Meta sends us a deauthorization signal. We mark the affected connections disconnected, delete the stored tokens and remove the ad comments read through a Facebook Page, automatically. For full historical-data removal, use the email path above — it covers everything, not just the tokens.
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Signal handling: Meta's deauthorization webhook is verified against the app secret before any change is applied. On receipt, we confirm with Meta what each connection is still allowed to read; a connection that lost its permissions has its stored access token deleted and its status set to disconnected. Revoking only the Instagram permissions removes the Instagram comments and keeps the rest.
Historical records: ad performance rows already synced remain part of the workspace's own analytics until the workspace owner requests deletion via the email path above, which removes them within 30 days. Ad comments are not kept: they are removed as soon as the Page connection ends.
Questions? Reach us at support@creativity.run.